Privacy and Cookie Policy

Privacy Policy

Our Commitment To Privacy
Your privacy is important to us and to better protect your privacy we provide the details below explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect
On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  1. Name
  2. Address
  3. Email address
  4. Phone number

On some pages, you can submit information about other people or add additional addresses. For example, if you order a gift online and want it sent directly to the recipient then you will need to submit additional information. In this circumstance, the types of personal information collected are:

  1. Name
  2. Address
  3. Phone Number

The Information We Do Not Collect
We do not collect any Credit or Debit Card Information – we use ‘Stripe’ a third party payment processor to handle all payment transactions in a highly safe and secure manner. None of your credit or debit card information is stored anywhere on this site.

The Way We Use Information
We only use the information you provide about yourself, or the additional information provided about others, when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. Courier Companies are an example.

We use return email addresses to answer any emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

As an addition to the above you can register within the website if you would like to receive our newsletter and updates on our new products and services. To obtain this service the user is required to complete a registration form and any information you submit will only be used for this purpose. You can unsubscribe at any time.

We may use non-identifying and summary information to improve our website and the user experience. For example, we may tell a developer that a certain number of individuals visited a particular page or area of the website, or that x number of men and y number of women filled out our registration form. We would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. If unforeseen circumstances arise then we will not provide any information without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your account with the username and password you created when you registered with us.

You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies please do not hesitate to contact us on either of the following:

By phone: 0191 5657945
By email:



Cookie Policy

This website uses Cookies and similar technologies in order to distinguish you from other users. By using cookies we are able to provide you with a better experience and improve our site by better understanding how you and others use it.

Please read this Cookie Policy carefully and ensure that you understand it, your acceptance of our cookie policy is deemed to occur if you continue using this site.

Definitions and Interpretation
A cookie means a small file placed on your computer or device when you visit or use certain parts of our site and/or when you use certain features of the site.

Cookie Law means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (GDPR)

Personal data means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (GDPR)

Information About Us
This Site is owned and operated by Reynolds Outdoor Centre whose address is 6 Derwent Street, Sunderland, Tyne and Wear, SR1 3NT. Our VAT number is 176060273.

How Does Our Site Use Cookies?
Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of this website and to provide and improve our products. We have carefully taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on our site are used in accordance with current Cookie Law.

We may use some or all of the following types of Cookie:

Strictly Necessary Cookies – A Cookie falls into this category if it is essential to the operation of our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies – It is important for us to understand how you use this site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information and help us to improve the site and your experience of it.

Functionality Cookies – Functionality Cookies enable us to provide additional functions to you such as personalisation and remembering your saved preferences.

Targeting Cookies – It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

Persistent Cookies – Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.

In addition to the controls that we provide you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed.